Cloud News & Articles

United Airlines bets on technology to recover from 2020

Dive Brief: United Airlines is leaning on technology to improve its bottom line after losing $7.1 billion in 2020 from business disruptions due to the COVID-19 pandemic, according to the company's latest earnings report. ZDNet first reported…

Retail accelerates tech goals en route to brand clout

Dive Brief: Disrupted by shut-in shoppers, the retail space accelerated digitalization plans by one to two years, said 72% of the 455 retail and consumer brand professionals surveyed by Euromonitor International. Another 21% of professionals…

PwC: Remote work 'an overwhelming success' for employers, employees

Dive Brief: After a year of transition away from in-person worksites at many organizations, a majority of both executives and employees surveyed this month by PwC say that remote work shifts caused by COVID-19 have been successful at their organizations. Productivity…

What should businesses do about data analytics? Here's Wayfair's playbook

Amid rabid competition in the retail space, businesses turn to machines for insights that let them one-up other competitors. Data, not emotion or instinct, steers the most effective decisions for supply chain, marketing or IT operations. For…

Hide and seek: Biden administration gets creative recruiting tech talent

Dive Brief: The Biden administration updated government websites Wednesday to reflect the new White House — with a hidden message for IT talent. The source code for WhiteHouse.gov now includes the line, "If you're reading this, we need your…

Why Cloud Technology is a Smart Business Move for Higher Education

Cloud technology is not just for the world of big business. A growing number of higher education institutions are also embracing the cloud’s many advantages, especially for its data gathering and analytics capabilities. When the timing is…

As Biden administration transition begins, IT leadership changes over

The incoming Biden administration is pushing ahead on transitioning IT leadership as Trump administration officials turn over letters of resignation to end their tenures.  As is "long-standing tradition," political appointees turn in letters…

DSP’s Contact Centers with Intelligent Process Automation

Enable agents to work smarter, reduce call volume, and improve efficiency The current state of Digital Service Providers’ (DSPs) manual or semi-automated contact centers is no more enough to provide customer delight, rapid resolution, and…

Interns are the next wave of IT workers — here's how to better manage them

Madison Brown scored her summer internship with GDIT through a moment of opportunity.  While attending a resume workshop, Brown caught a recruiter's attention, networked, applied and landed among a virtual cohort of 115 interns across the company.…

Financial services companies embrace cloud as security concerns grow

Stung by high-profile data breaches and heightened scrutiny from regulators, banks and other financial services companies are making major investments in sophisticated cloud security infrastructure. The move allows them to operate in cloud environments…

Corporate savior: Cloud now a C-suite priority

Across industries, companies scrambling to respond to the pressures of the pandemic saw a tool for differentiation in the cloud. It allowed businesses to spin up new services, quickly transform offered products or pivot to new markets as they…

Intention, education, testing: Removing bias from AI

When SureStart CEO Taniya Mishra was earning her Ph.D., back in the early 2000s, developing voice recognition technology meant working with data sets that only reflected certain kinds of voices. The data sets "were usually what we would call…